What retailers will need to understand to remain successful in 2019 and beyond
Spending becomes political
Political shifts mean that how and where products were made will drive spending.
As retailers gather more consumer data, EQ will be key.
Privacy concerns will have huge ramifications as consumers' shift away from sharing online.
AI drives innovation across the entire value chain.
Consumers are demanding greener store experience.
Stores as a service
Create new strategies to bring newness into stores.
Video content is emerging as the next key shopping trend.
Redesigning the last mile
Unattended in-home delivery gathers attention and retailers should build strategies around it.
Extended product relationships
Consumers are increasingly wanting to participate in the extended life of the products they buy.